Terms of Service

These Terms govern your access to and use of the virtual card platform operated by Fenri Cards ("we", "us", the "Platform"). By creating an account you agree to them. If you do not agree, do not use the Platform.

1. Definitions

Account — your registered profile on the Platform. Balance — funds credited to your Account and denominated in US dollars. Card — a virtual payment card issued or made available to you through the Platform. Rental — time-limited access to a Card for a fee. Top-up — a transfer of cryptocurrency that, once settled, credits your Balance.

2. Eligibility

2.1. You must be at least 18 years old and legally capable of entering into a binding contract.

2.2. You may not use the Platform if you are resident in, or acting on behalf of a person or entity located in, a jurisdiction subject to comprehensive sanctions, or if you appear on any applicable sanctions list.

2.3. You use the Platform on your own behalf. Accounts may not be sold, transferred or shared.

3. Registration and account security

3.1. Registration requires an email address, a password and acceptance of these Terms.

3.2. You are responsible for keeping your credentials confidential and for all activity under your Account.

3.3. You must notify us without undue delay if you suspect unauthorised access.

3.4. We may suspend an Account where we reasonably believe it has been compromised, or where activity indicates fraud or a breach of these Terms.

4. Balance and top-ups

4.1. Cards are funded from your Balance. You top up your Balance before issuing or funding a Card.

4.2. Top-ups are made in the cryptocurrencies and on the networks shown at the time of payment, and only in the fixed amounts offered by the Platform.

4.3. Each top-up is quoted at an exchange rate fixed for a limited period shown on the invoice. If payment settles after that period, the amount credited may differ from the amount quoted.

4.4. You must send the exact amount shown, using the network shown. Funds sent on a different network, to a different address, or in a different asset may be unrecoverable, and we accept no liability for their loss.

4.5. A payment that does not match an outstanding invoice is held pending manual review. We may require information about its origin before crediting it.

4.6. All payments made in cryptocurrency are final and non-refundable, including funds credited to your Balance, fees already charged, unused Rental time, and Cards suspended or closed for breach of these Terms.

4.7. Your Balance is not a deposit, bears no interest, and is not covered by any deposit guarantee scheme.

5. Cards

5.1. Card availability is limited. An order is fulfilled only if a Card of the selected configuration is in stock at the moment of purchase.

5.2. Cards are issued subject to the limits, fees and restrictions published for the selected configuration, which may change for future purchases.

5.3. Cards may not be used for any purpose prohibited by Section 6, by the card scheme's rules, or by the law applicable to you or to the issuer.

5.4. We may decline, freeze or close a Card where required by the issuer, by a card scheme, by law, or where we reasonably suspect misuse.

5.5. You are responsible for the security of Card credentials shown to you and for every transaction authorised with them.

6. Prohibited use

6.1. You may not use the Platform or a Card to:

(a) break any law applicable to you, to us, or to the issuer;

(b) launder money, finance terrorism, or evade sanctions or taxes;

(c) make payments using means, identities or details that are not yours or that you are not authorised to use;

(d) conduct transactions in categories prohibited by the issuer or card scheme, including gambling, adult services, weapons, narcotics, and unlicensed financial services;

(e) deliberately cause chargebacks, disputes or losses to merchants;

(f) resell, rent or otherwise provide Cards or Account access to third parties;

(g) probe, scan, overload or attempt to gain unauthorised access to the Platform or its infrastructure.

6.2. Breach of this Section may result in immediate suspension or closure of the Account and any Cards, and in disclosure to the relevant authorities.

7. Fees

7.1. Fees for issuance, monthly maintenance, top-ups, declines, cross-border transactions and closure are published for each Card configuration and charged against your Balance.

7.2. We may change fees. Changes apply to purchases and renewals made after the change takes effect.

7.3. Where your Balance is insufficient to cover a fee that has fallen due, we may suspend the associated Card until it is covered.

8. Rentals and renewal

8.1. A Rental grants access to a Card for the period purchased.

8.2. Where automatic renewal is enabled, the Rental renews at the end of each period and the price is charged against your Balance. You may disable automatic renewal at any time before the renewal date.

8.3. If renewal fails because your Balance is insufficient, the Rental expires and the Card is suspended.

9. Identity verification

9.1. We operate a risk-based verification programme. Verification is not required of every user.

9.2. We may require you to verify your identity where your activity exceeds published thresholds, where activity appears inconsistent or suspicious, or where we are required to do so by law or by a partner.

9.3. Until verification is completed, we may limit or suspend operations on your Account.

9.4. We may refuse or discontinue service where verification is not completed, or where the information provided cannot be validated.

10. Limits

10.1. Limits apply per Card configuration and per Account, and are published on the Platform.

10.2. We may apply, change or lower limits, including on an individual Account, where required for risk, legal or operational reasons.

11. Availability

11.1. We aim to keep the Platform available but do not guarantee uninterrupted operation.

11.2. The Platform depends on third parties, including card issuers, card schemes and public blockchain networks. Interruptions, delays or changes in those systems may affect the service.

11.3. We may suspend the Platform for maintenance, and will give notice where reasonably practicable.

12. Suspension and termination

12.1. You may close your Account at any time.

12.2. We may suspend or terminate your Account, with or without notice, where you breach these Terms, where we are required to do so, or where continuing to provide service would expose us or a partner to unacceptable risk.

12.3. On termination, outstanding Cards are closed. Section 4.6 applies to any remaining Balance.

13. Liability

13.1. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13.2. Subject to 13.1, we are not liable for indirect or consequential loss, for loss of profit, business or data, or for loss arising from your use of a Card in breach of Section 6.

13.3. Subject to 13.1, our total liability arising out of or in connection with the Platform is limited to the fees you paid to us in the three months preceding the event giving rise to the claim.

13.4. We are not liable for the acts or omissions of merchants, card issuers, card schemes, or blockchain networks.

14. Indemnity

You will indemnify us against claims, losses and costs arising from your breach of these Terms or your misuse of the Platform or a Card.

15. Privacy

Personal data is processed as described in our Privacy Policy, which forms part of these Terms.

16. Changes to these Terms

16.1. We may amend these Terms. The current version is always published on the Platform.

16.2. Material changes take effect no earlier than 14 days after publication, unless an earlier date is required by law.

16.3. Continuing to use the Platform after a change takes effect constitutes acceptance of the amended Terms.

17. General

17.1. If a provision is held unenforceable, the remainder stays in effect.

17.2. Our failure to enforce a provision is not a waiver of it.

17.3. These Terms, together with the Privacy Policy, are the entire agreement between you and us in relation to the Platform.

17.4. Questions about these Terms may be sent to support@fenricards.com.