- Why do I have to top up a balance instead of paying for a card directly?
- A crypto payment takes as long as the network takes to confirm it. Separating the two means your card is issued the moment you order it, against money that has already settled — rather than leaving you waiting on confirmations with an order in limbo.
- Which coins can I pay with?
- Payment options are being updated. Check back shortly.
- Why does the amount I have to send end in odd digits?
- Each invoice reserves a unique amount, which is why it will not be a round number. Send exactly that amount.
- What happens if I send the wrong amount?
- Small deviations are accepted and credited. Anything outside that goes to manual review rather than being lost, and an operator reconciles it against your invoice.
- Can I get a refund?
- No. Payments in cryptocurrency are final, including balance you have not spent, fees already charged and unused rental time. This is set out in the Terms of Service.
- Do I need to verify my identity?
- Not to register, and not for most activity. Verification is requested when activity crosses published thresholds — a monthly volume limit, an unusually large single top-up — or where a pattern needs review.
- What is the difference between buying and renting a card?
- Renting gives you the card for a fixed period at a lower price, with optional automatic renewal from your balance. If a renewal cannot be paid, the rental ends and the card is suspended.
- Where do I see the card number?
- In your dashboard, on request. Each time full details are shown we record it, and the number of times they can be revealed per hour is limited.